Our Commitment to Protecting Your Privacy

At GroupHEALTH Global Benefit Systems Inc. (“GroupHEALTH”), your personal information is important to us. Part of our responsibilities is to keep you informed about our privacy protection practices, our reasons for collecting your information, what we do with information we collect or receive, and who you can talk to if you have a concern.

As a service provider of group benefit insurance and related services, the collection, use and disclosure of your personal information and that of your dependents is an integral part of serving you by establishing and maintaining your benefits. On a day-to-day basis we collect information from employees, and we receive information from employers, insurance companies and a variety of other sources about you.

As part of our relationship with you, we will collect, use, and share your personal information to:

  • confirm your identity and coverage,
  • protect both you and us from error or fraud,
  • respond to your inquiries,
  • assist you with claims issues,
  • determine your eligibility for benefits and services,
  • provide appropriate information about you and your benefits to your employer,
  • satisfy claims and ensure prompt payment to you,
  • meet the regulatory or contractual requirements relating to the insurance products and services provided to you, and,
  • for additional purposes listed specifically in the privacy policy located at https://www.grouphealth.ca/privacy-and-legal/.

When it is practical to do so we will collect the information we need directly from you. In those instances where information is collected from your employer or provided by other organizations such as your provincial medical plan or insurance companies, your personal information will be respected in the same way as if we collected it from you personally. In collecting information from others, we will be relying on them, where appropriate, concerning compliance with applicable privacy rules and procedures. And when we collect personal information, we will take great care to maintain its accuracy, confidentiality, and security.

If you have any concerns about our practices or policies, we would be pleased to talk with you. GroupHEALTH's Chief Privacy Officer can be reached at privacy@grouphealth.ca


GroupHEALTH Corporate Office
15315 31st Avenue
Surrey, BC V3Z 6X2
Tel: (604) 542-4100
Toll Free: (877) 542-4110
WEBS 10.02.1-1870 2024-02-07